At EMARATH.COM , we strive to provide our customers with the highest quality products. We understand that sometimes issues may arise, and we are here to assist you in resolving them.
Please note that returns based on individual preferences or sensitivities are not accepted. We encourage you to carefully consider your purchase before placing an order.
In the unlikely occurrence of receiving a damaged or defective product, we apologize for any inconvenience caused. Kindly contact our customer support team within 7 days of receiving your order, and we will work towards a resolution.
When contacting us, please provide detailed information about the issue, including any relevant photographs if applicable. This will help us assess the situation and provide you with the best possible solution.
Once we have received your request, our team will review it and respond to you as soon as possible. Depending on the nature of the issue, we may request additional information or ask you to return the item for further inspection.
If a return is necessary, we will provide you with instructions on how to proceed. Please ensure that the item is securely packaged to prevent any further damage during transit.
Upon receiving the returned item, our team will thoroughly inspect it to determine the cause of the issue. If the damage or defect is confirmed to be a result of a manufacturing error or mishandling during shipping, we will offer you a refund or a replacement, depending on your preference.
Please note that refunds may take some time to process, depending on your original payment method. We appreciate your patience in such cases.
If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact us. We are here to assist you and ensure your satisfaction with our products.
